Managed Services

On-Demand Support & Solutions

We can manage you systems and IT infrastructure from start to finish, or provide our expertise and support on specific aspects of your IT Operations on-demand.

Why E3 Managed Services?

E3 Managed Services offers short-term, long-term and on-demand solutions for all your IT requirements. Availing our managed services gives you access to round-the-clock support from our team of exceptional IT experts. Our IT professionals are equipped with more than a decade of experience, capable of running your IT infrastructure, developing your technical environment following strict KPI’s, and much more.

Benefits

Ensure Continuity

Access to our managed services allows you to turn over responsibility for system reliability to the experts at E3 Managed Services. This also enables continuous short-term and long-term IT support, available as and when you need it.

Improve Flexibility

Many businesses have a seasonal increase in IT resources requirements, as a result of business realities like employee leave, staff shortage and taking on new initiatives. Through our Managed Services, you can address these short-term requirements without adding to your permanent headcount.

Lower Cost Of Ownership

Instead of employing full-time specialists in areas such as database and server support, your IT team can access specific skills only when needed/required. Several case-studies show a decrease of up to 50% in operational costs by switching to managed services.

Features

Application Management

Our Application Management Services include all operational services – service desk, system administration, capacity planning, facility management, service pack/hot fix, maintenance, backup, recovery, and archiving, as well as a full range of services for optimal application performance. In addition to this, we offer a range of exclusive services varying from customization care to functional application management support.

Process Monitoring

Our Process Monitoring Services are designed to optimize key processes and proactively identify inefficiencies and problems. This service enables access to key insights that help enhance the quality and speed of key processes, along with the peace of mind that comes with having dedicated experts monitoring processes that are fundamental to your success.

Post-Production Support

The E3 Managed Services Team can can guarantee a smooth transition from implementation to daily operations. By partnering with our dedicated experts, you can reduce the time and costs associated with optimizing your system in the initial phase of your deployment and focus more on driving adoption and deriving the greatest possible benefit from your solution.

E3 lawson Managed Service Desk

Through our managed services, we respond to and resolve customer operations and functional issues, apply preventative patches and carry out remedial maintenance. Any authenticated user can enter an incident in our incident management portal for support on operations issues.

As your trusted partner, E3 provides top-notch managed services and support, backed by robust SLAs. Sit back and relax knowing that your systems are in the hands of one of the most experienced and trusted services organizations in the world.

What We Offer:

ITIL Compliant Service Desk systems,
One Call, One Source support for regional customers,
Operations support for hospital daily-support needs,
Business user support & functional support,
Dedicated customer account manager
Critical process periods to accommodate customer support requirements